Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Carvikon’s websites, applications, and related services (collectively, the “Service”). The Service is operated by Nebulink Business Solutions LLC dba Carvikon LLC (“Carvikon,” “we,” “us,” or “our”).

By creating an account, starting a trial, purchasing a subscription, or otherwise using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you use the Service for a business or other organization, you represent that you have authority to bind that organization; “you” includes that organization.

You must be at least 18 years old and able to enter into a binding agreement to use the Service.

Keep your account credentials confidential, provide accurate account information, and promptly update it when it changes. You are responsible for activity under your account and for ensuring that everyone you authorize to use your organization’s workspace follows these Terms. Tell us promptly at hi@carvikon.com if you suspect unauthorized access.

Carvikon provides a workflow and operations platform for collision-repair businesses. We may change, improve, or discontinue non-material features, while using reasonable efforts to avoid materially reducing a paid plan during its current paid term.

You retain your rights in information you submit to the Service, including customer, vehicle, appointment, communication, and business data (“Customer Data”). You give us the limited rights needed to host, process, transmit, secure, support, and improve the Service for you. We do not use Customer Data for unrelated advertising or sell it.

You are responsible for Customer Data and for having a lawful basis to collect, use, and disclose it to us. Do not upload payment-card data, Social Security numbers, government IDs, protected health information, or other highly sensitive data unless we expressly agree in writing that the Service supports it.

The Service can help you send email and text messages to your customers. You—not Carvikon—decide whom to contact and what to send. Before using these features, you must obtain and retain all notices and consents required by applicable law and the rules of your messaging providers, honor opt-outs (including “STOP” requests), and identify your business accurately.

You may not use the Service for spam, unlawful telemarketing, deceptive messaging, or messages to people who have opted out. Carvikon may suspend communications features when needed to protect recipients, the Service, or our providers.

Paid plans and optional add-ons are subscriptions. The price, billing interval, applicable taxes, trial length, and renewal terms are shown before you complete checkout. Unless you cancel before the end of the trial or then-current billing period, your subscription renews automatically for the same interval at the then-current price.

You authorize us and our payment processor, Stripe, to charge your selected payment method for recurring fees and applicable taxes. You must keep billing information current. If a payment fails, we may retry it, limit features, or suspend the subscription after giving any notice required by law.

You can cancel through the billing controls in Settings or the Stripe customer portal. A cancellation stops the next renewal and access continues through the end of the paid period, unless we state otherwise at cancellation. See our Refund Policy for the limited circumstances in which we issue refunds.

You may not, and may not help anyone else to:

• use the Service unlawfully, fraudulently, or to infringe another person’s rights;
• probe, disrupt, reverse engineer, or bypass security, access controls, or usage limits;
• upload malware, harvest data, or use automated means that overload the Service;
• resell, lease, or make the Service available to third parties except to authorized users in your organization; or
• misrepresent Carvikon or imply that we endorse your business, services, or messages.

Carvikon and its licensors own the Service, including its software, design, trademarks, and content. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription.

If you give feedback or suggestions, you grant us a worldwide, perpetual, royalty-free right to use them without compensation or obligation to you. This does not give us rights to your Customer Data beyond those stated above.

We work to keep the Service available, but it may be unavailable because of maintenance, outages, provider failures, or events beyond our reasonable control. The Service is not designed for emergency dispatch, safety-critical decisions, or as the sole record of your business operations.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create a security risk, fail to pay undisputed fees, or use the Service in a way that could harm others. Where practical, we will give notice and an opportunity to correct a curable breach.

TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not promise that the Service will be uninterrupted, error-free, or suitable for every workflow.

TO THE EXTENT PERMITTED BY LAW, CARVIKON WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO CARVIKON FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not exclude liability that cannot legally be excluded.

We may update these Terms. For a material change, we will provide reasonable advance notice through the Service, by email, or by another appropriate method. Continued use after the effective date means you accept the updated Terms. If you do not agree, cancel before the change takes effect.

Florida law governs these Terms, without regard to conflict-of-law rules. Except where law requires otherwise, disputes will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida. Questions may be sent to hi@carvikon.com.