Shop management software for heavy duty and fleet
Every hour in the yard is the customer's money.
The unit is not the driver's, it is the fleet's, and the authorisation is a purchase order rather than a customer saying yes. That is a longer and far more expensive queue.
The week it goes sideways
A fleet PO is a longer and more expensive queue than a consumer's yes.
Waiting on a PO is not waiting on a customer
It is a different department, a different timescale and a different follow-up. It gets its own lane beside the estimate, so a unit stuck on paperwork is not filed next to one stuck on parts.
Units sit in the yard uncounted
In the yard is a stage before triage. A unit that has arrived but has not been looked at is the easiest thing in this trade to lose, and it is the most expensive.
PM and DOT are scheduled work competing with breakdowns
They share a column group, so planned service is visible next to the road calls that keep displacing it rather than living on a separate list nobody opens.
Your shop board
10 columns, already named the way you talk.
Pick heavy duty & fleet in onboarding and this is the board that arrives. Not twelve blank columns to fill in — the stages this trade actually runs, in order, with service orders on them from the first morning. Rename any of it afterwards; the names are yours, not ours.
One service order is one card. It moves when the work moves — from a phone, on the floor, one-handed — and everyone looking at the board sees it move.