Review requests on autopilot
Every delivered car asks for its review.
The best moment to ask for a review is the day after the car went home, and that is exactly the moment nobody at the counter has time to ask. Make the ask a side effect of delivering the car and it happens every time.
The review asks for itself.
The day after a car goes home, Carvikon texts the customer your Google review link. You pick the wait and the words once; every delivered car gets the same polite ask, and the stars stack up.
- Fires when the car is delivered, after the wait you choose
- Checks consent, waits out quiet hours, never asks twice
- Every location sends its own Google review link
Asked once, politely, by the board.
Delivering a car is already something your crew records — the card moves to Delivered and the job is done. Carvikon watches for that moment, waits out the delay you set, and sends the message you wrote with your location's own Google review link inside. It checks the customer has consented to messages, respects quiet hours, and never asks the same customer about the same job twice.
Fires on Delivered, not on a reminder
The trigger is the handover itself. No follow-up list, no Friday batch of copy-paste texts — the ask goes out because the car went home, every time.
The wait and the words are yours
Ask right away or up to a week later; next day is the default. The message is your template, approved once, with the review link dropped in per job.
One link per location
Each shop sends its own Google review link, so a two-location operation grows two ratings — and the customer always lands on the right one.
Questions shops ask about google reviews.
No. It is one message per delivered job, ever — the engine that sends it deduplicates, checks messaging consent first, and holds anything that would land during quiet hours. A customer who has opted out of texts is simply never asked.
After the car is marked Delivered, plus the delay you choose — immediately, a few hours, next day, or up to a week later. Next day is the default: long enough that they have driven the car, soon enough that the repair is still the last thing that happened to it.
Either, your choice. Most shops use text, because a review link tapped from a text opens straight into the Google review sheet on the phone it was read on.
Yes, and you should — it sends in your words, with your location's review link inserted per job. The only requirement is that the link variable stays in the message, because an ask with no way to act on it is noise.
Nothing extra. Review requests ride the same messaging system as customer updates, included in Pro and Elite.
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