Automatic customer updates
The update goes out when the car moves.
Most status calls happen because nobody told the customer anything, not because anything went wrong. The cheapest fix is to make the update a side effect of work that already happened.
Sent from your Gmail, not from a stranger.
Carvikon connects to the shop's own Google account and sends as the shop. The customer replies to a thread the advisor can see, in an inbox the shop already checks, and the message lands from an address the customer recognises rather than from a no-reply address at a vendor they have never heard of.
Triggered by the board, not by a reminder
Attach a template to a stage. When a card lands in that stage the message goes out. Nobody has to remember, which is the only reason it happens on the busy days as well as the quiet ones.
Approved before it can ever send
Templates are written and approved once. What goes out is the copy you signed off, with the job's details filled in — never a message an agent composed on the spot.
In the customer's language
The message follows the customer's language, not the shop's. A crew running the board in Spanish can send an English update to an English-speaking customer without translating anything by hand.
The obvious question
Does this mean customers get spammed every time a card twitches?
No. Templates attach to the stages you choose, which in most shops is three or four of them — arrival, work started, ready for pickup — not all twelve. A stage with no template attached sends nothing.
More of the product
