Refund Policy

We want a refund policy that is understandable, fair to new customers, and sustainable for a subscription service. This policy applies to subscriptions purchased directly from Carvikon, unless a separate written agreement says otherwise.

Carvikon offers a 30-day free trial for eligible first-time accounts. You can cancel at any time during the trial through Settings or the Stripe customer portal. If you cancel before the trial ends, no subscription charge is due. A payment method may be collected when you start the trial so the subscription can continue only if you choose not to cancel.

If you are not satisfied, contact us within 14 calendar days after your first paid subscription charge and we will issue a full refund of that first charge, unless the account was used fraudulently or in material violation of our Terms. This first-charge guarantee applies once per organization, not to plan upgrades, add-ons, renewals, or reactivated accounts.

After the first paid charge, subscription and add-on fees are generally non-refundable and we do not provide prorated refunds for an unused portion of a billing period. You may cancel at any time; cancellation takes effect at the end of the current paid period, and you retain access until then. This keeps cancellation simple while avoiding surprise future charges.

We will promptly investigate duplicate charges, unauthorized charges, and material billing errors and refund confirmed errors. If Carvikon experiences a material, prolonged Service outage caused by us, contact us and we will review an appropriate credit or refund in good faith. Nothing in this policy limits any refund right that cannot be waived under applicable law.

Email hi@carvikon.com from the account email with “Refund request” in the subject line. Include the business name, account email, invoice or charge date, and a short description of the issue. We aim to respond within five business days. Approved refunds are returned to the original payment method when possible; your bank or card issuer may take additional time to post them.

This policy is part of our Terms of Service. Your payment processor may have its own procedures for payment disputes, but contacting us first usually lets us resolve a straightforward issue faster.